Privacy Policy

Soulmate Connect (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, register for our services, attend our events, make payments, or otherwise interact with us.

By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.

Soulmate Connect
Montgomery House
81 Bark Street
Bolton
United Kingdom

Email: hello@soulmateconnect.co.uk

We may collect and process the following information:

Information You Provide Directly

• First name and surname
• Email address
• Contact number
• Gender
• Date of birth
• Location
• Relationship preferences
• Personal interests and lifestyle information
• Religious, cultural, or family preferences
• Information provided through questionnaires, forms, surveys, applications, or communications with us

Matchmaking Information

To provide our matchmaking and networking services, we may collect additional information that helps us assess compatibility and suitability for introductions and events. This information may include personal preferences, interests, values, relationship goals, and other information voluntarily provided by you.

Payment Information

When purchasing tickets, memberships, event access, or other services, payment information may be collected and processed by our authorised third-party payment providers. We do not store full payment card details on our systems unless specifically stated.

Technical Information

We may automatically collect:

• IP address
• Browser type and version
• Device information
• Website usage information
• Cookies and similar technologies
• Referral sources and website activity

We may use your information to:

• Provide our matchmaking and networking services
• Assess compatibility and identify potential matches
• Organise and manage events
• Process registrations and payments
• Communicate with you regarding services, events, bookings, and enquiries
• Improve our website, services, and customer experience
• Conduct internal research and analytics
• Prevent fraud, abuse, misuse, or unlawful activity
• Comply with legal and regulatory obligations
• Enforce our terms, policies, and contractual rights

By registering with Soulmate Connect, you acknowledge and agree that information you provide may be reviewed and used for matchmaking purposes.

Where appropriate, we may share limited profile information with potential matches or event participants to facilitate introductions. We will use reasonable efforts to share only information necessary for this purpose.

We do not guarantee introductions, matches, relationships, marriages, compatibility, or any specific outcomes from our services.

Payments made through our website may be processed by trusted third-party payment providers.

We are not responsible for the privacy practices, security measures, or operations of third-party payment providers. Users should review the privacy policies of those providers before completing transactions.

We may contact you regarding:

• Event invitations
• Matchmaking opportunities
• Service updates
• Promotions and offers
• News and announcements

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us.

We may share your information with:

• Service providers and business partners
• Event venues and event management providers
• Payment processors
• Technology and hosting providers
• Professional advisers
• Regulatory authorities, law enforcement agencies, or courts where required

We may also disclose information where reasonably necessary to:

• Protect our business interests
• Enforce our legal rights
• Prevent fraud or misuse
• Protect the safety of our users or others

We do not sell personal information to third parties.

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain business records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

We reserve the right to retain information for longer periods where permitted or required by law.

We implement reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, disclosure, or alteration.

However, no internet transmission, website, database, or storage system can be guaranteed to be completely secure. You provide information at your own risk.

Our website may use cookies and similar technologies to improve user experience, analyse website performance, and support marketing activities.

You may manage cookie preferences through your browser settings.

Subject to applicable law, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request restrictions on processing
• Request transfer of your information where applicable

To exercise any of these rights, contact us at hello@soulmateconnect.co.uk.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

While we take reasonable measures to protect personal information, Soulmate Connect shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website, services, third-party platforms, payment providers, or unauthorised access to personal information, except where liability cannot be excluded by law.

We reserve the right to update or modify this Privacy Policy at any time.

Changes will become effective upon publication on our website. Continued use of our services following any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions regarding this Privacy Policy or how we process your information, please contact:

SoulMate Connect
Montgomery House
81 Bark Street
Bolton, England
BL1 2AX
United Kingdom

Email: hello@soulmateconnect.co.uk